Shipping and Delivery Policies
SHIPPING, DELIVERY, AND DELIVERY POLICIES
All acts of acquiring or purchasing products through this website will be strictly governed by the current Shipping Policies. Likewise, the customer agrees to the specific conditions established for the dispatch, shipping, and delivery processes of the purchased products.
We work with a wide range of leading courier companies and associated services in the market. This variety allows us to select the optimal, fast, and secure option for each customer's specific location, ensuring compliance with our delivery commitment.
COVERAGE AND SCOPE OF SHIPMENTS
Our store is committed to delivering your products quickly and securely, for both National and International purchases.
National Shipments
Coverage: We reach the entire national territory, including urban areas and extreme regions.
Delivery times: Delivery times vary between 2 and 10 business days, depending on the destination region.
Price: The shipping cost is calculated at checkout based on the package's weight, volume, and delivery location.
National Courier Providers: Chilexpress, Starken, Correos Chile, and Bluexpress.
Free Shipping: Free shipping for minimum purchases of $50,000 in the Metropolitan Region and $70,000 for other Regions (III, IV, V, VI, VII, VIII, IX, X, XV, and XVI). For extreme regions (I, II, XV, XI, and XII), shipping will be free for minimum purchases of $100,000.
SHIPPING PRICES
The shipping price is not included in the product price and will be borne by the customer, with the exception of campaigns or products designated with free shipping.
| Destination | Service | Price |
| Extreme North Zone | Standard (3 to 5 Business Days) | From $4,420 to $14,450 |
| Northern Chico Zone | Standard (2 Business Days) | From $3,870 to $8,280 |
| Northern Chico Zone | Normal (3 to 5 Business Days) | From $3,655 to $7,820 |
| Northern Chico Zone | Economy (7 to 10 Business Days) | From $3,225 to $6,900 |
| Central Zone | Standard (2 Business Days) | From $3,870 to $8,280 |
| Central Zone | Normal (3 to 5 Business Days) | From $3,655 to $7,820 |
| Central Zone | Economy (7 to 10 Business Days) | From $3,225 to $6,900 |
| South Zone | Standard (2 Business Days) | From $3,870 to $8,280 |
| South Zone | Normal (3 to 5 Business Days) | From $3,655 to $7,820 |
| South Zone | Economy (7 to 10 Business Days) | From $3,225 to $6,900 |
| Extreme South Zone | Standard (10 to 12 Business Days) | From $5,200 to $17,000 |
| RM Zone | Standard (1 to 2 Business Days) | From $2,790 to $4,860 |
| RM Zone | Normal (3 to 5 Business Days) | From $2,480 to $4,320 |
| RM Zone | Economy (7 to 10 Business Days) | From $2,170 to $3,780 |
All these delivery times begin once the dispatch process (Picking and Packing) is completed.
DISPATCH AND SHIPPING OF PRE-SALE PRODUCTS
- Products available for pre-sale have estimated dispatch dates that differ from in-stock products.
- The shipping period will be indicated for each product and is subject to supplier availability.
- We reserve the right to adjust dispatch times in case of delays beyond our control, notifying the customer promptly.
PROCESSING AND TRACKING
Preparation: Orders are processed and handed over to the Courier within 48 to 72 business hours after payment validation.
Tracking number: You will receive a tracking code via email as soon as the package is dispatched.
Monitoring: You can check the real-time status of your purchase on the assigned Courier's platform.
SECURITY COMMITMENT
Packaging: We use high-strength materials to protect your products during transit.
Insurance: All shipments are covered against loss or misplacement under the responsibility of the transport company.
Delivery attempts: Each Courier makes up to two attempts. If unsuccessful, re-delivery will incur an additional cost for the customer.
DELIVERY DATA UPDATE
The customer is responsible for registering an accurate and reliable address, which always includes the name of an Avenue, Street, or alley, numbering. In some cases, additional details will be required, such as apartment number or letter, house, block or office, name of the condominium, villa, neighborhood, or sector, commune, and region.
Review your data before finalizing the payment for your purchase.
Address modifications are accepted only before the Packing process.
Incorrect or outdated data exempts the company from responsibility.
The cost of a shipping redirection, rerouting, re-shipment, or delivery diversion due to incorrect data will be borne by the customer.
REVIEW OF THE PURCHASE UPON RECEIPT
- Check the condition of the seals and packaging upon delivery.
- Verify that the number of packages matches your document.
- Ensure that the products correspond exactly to what was purchased.
- Do not accept open, broken, or tampered boxes.
- Upon arrival of the order, it is important and essential that the customer or recipient of the product considers the following tips and procedures for receiving their order.
RECEIPT AND SIGNATURE OF GUIDE OR TRANSPORT ORDER
- All shipments must be signed by an adult over 18 years old.
- Request and sign the Purchase Order or carrier's Waybill.
- Your digital or physical signature confirms satisfactory receipt of the order.
- Record any visible anomalies directly on the carrier's document.
REPORTING FAULTS AND PROBLEMS
- Notify any damage, error, or missing items within a maximum of 24 hours.
- The only official channel for reports is via email.
- Write directly to our company's support email.
- Attach photos of the original packaging and the condition of the affected product.
- Keep the product unused and with its labels intact for exchange.
RIGHT OF WITHDRAWAL
The maximum general period, according to Chilean Consumer Law, for exercising the right of withdrawal in an online purchase is 10 calendar days. Below are the conditions for these periods and how they operate under the regulation supervised by SERNAC.
IMPORTANT CONDITIONS AND EXCEPTIONS
Without justification: You can return the item simply because you changed your mind or didn't like it, without needing to provide explanations to the store.
Product condition: You must return the item unused, with its original packaging elements, boxes, manuals, and intact labels.
Legal exclusions: There are products that, by Ministry of Economy regulations, are excluded from the right of withdrawal. This applies to goods that deteriorate quickly (food), custom-made items, or personal use and hygiene products with opened security seals. The business must explicitly inform of these exceptions before your payment.