Return and Refund Policy

RETURN AND REFUND POLICY

At Modelos Diecast Store Spa, we are committed to providing a transparent and secure shopping experience. Our commercial policies are strictly aligned with the legal regulations of the Republic of Chile, safeguarding all your consumer rights.

RIGHT OF WITHDRAWAL (Satisfaction Guaranteed)

In accordance with current legislation for purchases made online or through distance selling, the customer has the right to withdraw from their purchase within 10 days from the receipt of the product, without needing to state a cause or reason.
Conditions for Withdrawal: The product must be returned unused, with its original packaging intact, labels, protective elements, manuals, and accessories in perfect condition.
Shipping Costs: In the event of exercising the right of withdrawal due to preference or regret, the shipping cost of the product to our premises must be covered by the customer.
Legal Exceptions: According to Chilean law, the right of withdrawal will not apply in the following cases:

  • Products made to measure or customized according to your specifications.
  • Personal or hygiene products with broken security seals (for example, underwear, opened cosmetics).
  • Perishable goods that may deteriorate or expire quickly.


LEGAL GUARANTEE (Products with faults or defects)

If the product you purchased has manufacturing defects, technical defects, is missing parts, or is not suitable for the advertised use, you are entitled to the Legal Guarantee within 6 months following the receipt of the product.

Under the regulations issued by SERNAC, you have the exclusive right to freely choose between three options (3x3 System):

  • Exchange of the product for a new one in perfect condition.
  • Free repair of the technical item (subject to technical evaluation to verify that the damage is not due to misuse by the consumer)
  • Full refund of the money paid

Shipping Costs for Warranty: If the product has a confirmed factory fault, Modelos Diecast Store Spa will cover 100% of the transport and logistics costs for pickup and subsequent replacement.

VOLUNTARY EXCHANGE TICKET

As an additional and voluntary commercial benefit, we offer a 30-day exchange benefit using your receipt or exchange ticket. This benefit allows you to exchange the product for scale or preference issues. The item must be completely new and sealed.

Important: This commercial benefit does not replace, restrict, or cancel the right to the 6-month legal warranty for technical faults.

PROCEDURE FOR REQUESTING AN EXCHANGE OR RETURN

To initiate the process, the customer must follow these sequential steps:

Initial Contact: Send an email to postventa@modelosdiecast.com, indicating your order number and the reason for the request.
Accreditation: It is mandatory to present the purchase receipt, invoice, or the electronic proof issued at the time of payment.
Condition Inspection: Once the product is received in our warehouses, it will undergo a quality control check. If the Legal Guarantee is requested, it will be verified that the fault is due to an original defect and not damage from improper use.

Unfortunately, we cannot accept returns of used sale items or discounted products where the packaging is in poor condition, nor can we refund gift cards.

We will not accept returned items without prior return request.
For any questions about returns, please contact us at postventa@gmail.com

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at postventa@modelosdiecast.com


PROCEDURE FOR PRE-ORDER PURCHASES

Pre-orders are final and cannot be cancelled or refunded once the purchase is confirmed, as products are imported by order from international suppliers who do not accept cancellations.

By purchasing a pre-order product, the customer declares to know and accept this condition.

In the exceptional case that Modelos Diecast Store must cancel a pre-order due to causes beyond its control (inability to import, supplier bankruptcy, etc.), a full refund will be issued to the customer.